Your privacy matters to us. This Privacy Policy explains what personal information wagi collects from Philippines players, how we use it, and the steps we take to keep it secure. Please read this page carefully so you understand your rights and our responsibilities.
A clear breakdown of the personal data wagi handles and how it is used to serve Philippines players.
wagi is an online entertainment platform offering sports betting and casino-style games to players in the Philippines. When you register an account, place a bet, or contact our support team, you share personal information with us. This Privacy Policy explains how we collect, use, store, and protect that information. It also sets out your rights in relation to the data we hold about you. By using the wagi platform, you agree to the practices described in this policy. If you do not agree, please do not use the platform.
We collect information you provide directly when you register, verify your identity, make a deposit or withdrawal, or contact support. This includes your full name, date of birth, email address, mobile number, and payment details. We also collect information automatically when you use the platform, such as your device type, IP address, browser type, and pages visited. Transaction records — including bet history, deposit amounts, and withdrawal requests — are stored as part of your account activity. Where required by law or our responsible gaming obligations, we may also collect information about your gaming behaviour and account usage patterns.
We use your personal information to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. Your data also helps us personalise your experience on the platform, deliver relevant promotions, and improve the overall quality of our services. We use technical data such as IP addresses and device identifiers to detect fraud, prevent unauthorised access, and maintain the security of the platform. Where you have opted in, we may use your contact details to send you updates about new features, promotions, or changes to our terms. You can opt out of marketing communications at any time by contacting our support team.
We process your personal data on several legal grounds depending on the purpose. For account registration and transaction processing, we rely on the performance of a contract — your use of the platform constitutes an agreement between you and wagi. For identity verification and anti-money laundering checks, we process data to comply with our legal obligations under applicable Philippines regulations. Where we send you marketing communications, we rely on your consent, which you may withdraw at any time. In some cases, we may also process data based on our legitimate interests, such as improving platform security and preventing fraud, provided those interests do not override your rights.
wagi does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools. These providers are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities, law enforcement agencies, or other bodies where required by law or where we believe disclosure is necessary to protect the rights and safety of our users. Any third party that receives your data is required to maintain appropriate security standards.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in line with anti-money laundering requirements. After the applicable retention period has expired, your data is securely deleted or anonymised. If you request account closure, we will process your request promptly, though some data may be retained for the period required by law. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your account data.
The wagi platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Essential cookies are required for the platform to operate and cannot be disabled. Analytical cookies help us understand how players use the platform so we can make improvements. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and the wagi platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their duties, and all staff are trained on data protection obligations. Despite these measures, no online platform can guarantee absolute security, and you should take steps to protect your own account credentials. If you suspect that your account has been compromised, please contact our support team immediately.
As a player based in the Philippines, you have rights in relation to the personal data we hold about you. You have the right to access the data we hold, to request corrections if it is inaccurate, and to request deletion where we no longer have a legal basis to retain it. You may also object to certain types of processing or request that we restrict how we use your data while a dispute is resolved. To exercise any of these rights, please contact our support team at [email protected] with your request. We will respond within a reasonable timeframe and in accordance with applicable law.
wagi may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email or through a notice on the platform. The updated policy will take effect from the date it is published. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the platform after any changes have been published constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our support team at [email protected]. We are committed to addressing your concerns promptly and transparently. For general platform questions, you may also visit our FAQ page for quick answers. If you wish to learn more about your rights as a player, our Responsible Gaming page also contains useful information about the tools and protections available to you on the wagi platform.
The key points every Philippines player should know about how wagi handles personal information.
All data transmitted between your device and the wagi platform is protected with industry-standard encryption. We apply strict access controls internally so only authorised staff can view your personal information.
wagi does not sell your personal data to third parties under any circumstances. We only share information with trusted service providers who are contractually bound to handle it securely and for specified purposes only.
You have the right to access, correct, or request deletion of the personal data we hold about you. Contact our support team at [email protected] to exercise any of your data rights and we will respond promptly.
We keep your data only for as long as necessary to operate your account and meet our legal obligations. Once the applicable retention period has passed, your information is securely deleted or anonymised.
Our support team is ready to help Philippines players with any data-related queries. Check the FAQ for quick answers, or register today to get started on the wagi platform.